New Digital Experience Reduced Customer Service Calls by 500% and Overall Business Costs by 25%

A large health insurer, which processes healthcare claims for federal employees, sought to make healthcare services easier for its members to consume through optimization of desktop, mobile and web services. A digital member experience was designed to help members understand and use their benefits and get their health needs met in an easy-to-understand platform. xScion supported efforts throughout the full development process including development, testing and delivery.

Read the case study to learn how xScion helped the client successfully launch their member experience after a multi-year development and business transformation process, including:

  • Project management of the design, architecture, build and testing of the multi-phase deployment
  • Development of a member-centric, real-time integrated portal and mobile application
  • Transition from waterfall to Agile for improved development and testing
  • Integration of IBM SOA Protocol: WebSphere message broker, business monitoring and Tivoli Security Policy Manager
  • Implementation of latest best practices and methodologies through the delivery cycle
  • Automation of processes wherever possible
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