Digital Transformation of Customer Service Portal

4,000,000 Customers Served by New Digital Platform

This large, national care provider wanted to help members understand their health and wellness needs through the latest technology and take action on their health needs by connecting them to the appropriate people and programs.

In order to accomplish this mission, an end-to-end redesign, unification and digital technology upgrade was required to the existing systems.

xScion supported the client from design, architecture and development through delivery of a new digital service portal.

To learn how, download the case study.